Privacy policy

Privacy Policy

Last Updated: October 7, 2026

PLEASE READ THIS PRIVACY POLICY (THE "POLICY") CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AS WELL AS WHAT CHOICES AND RIGHTS YOU MAY HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE SERVICES.

By accessing, visiting, browsing, or using our website, our online store at titanutility.shop (powered by Shopify), submitting your information through our website or otherwise using our Services or interacting with us, you acknowledge that you have read, understood, and agree with the terms and conditions of this policy.

THE SERVICES ARE INTENDED FOR USERS LOCATED IN THE UNITED STATES AND ARE NOT INTENDED FOR USERS LOCATED IN OTHER COUNTRIES, including the United Kingdom, European Union, and European Economic Area.

Summary of Key Points

This summary provides key points from our privacy notice. You can find more details about any of these topics in the full Policy below.

  • What personal information do we process? When you visit, use, or navigate our Services — including our e-commerce store at titanutility.shop powered by Shopify — we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.
  • Do we process sensitive personal information? We may process financial and payment information necessary to fulfill e-commerce transactions through our payment processors. We do not otherwise process sensitive personal information.
  • Do we receive information from third parties? We may receive information from our service providers and partners, including Shopify, who powers our online store.
  • How do we process your information? We process your information to provide, improve, and administer our Services, fulfill orders, communicate with you, for security and fraud prevention, and to comply with law.
  • With whom do we share personal information? We may share information in specific situations and with specific third parties, including Shopify and other service providers acting on our behalf.
  • How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no electronic transmission can be guaranteed to be 100% secure.
  • What are your rights? Depending on where you are located, the applicable privacy law may mean you have certain rights regarding your personal information.
  • How do you exercise your rights? Submit a request by emailing privacy@titanutility.net, calling 1-800-496-7223, or submitting a State Privacy Rights Request Form on our website.

Table of Contents

  1. Introduction and Purpose
  2. Information We May Collect
  3. How We May Use Your Information
  4. How We May Disclose Your Information
  5. Cookies and Similar Technologies
  6. Chatbot Interactions
  7. Retention of Personal Information
  8. Security and Protection of Personal Information
  9. Your Rights and Choices Regarding Personal Information
  10. Individual Rights
  11. Third-Party Websites
  12. Children's Privacy
  13. Updates and Changes to This Policy
  14. California Residents
  15. Contact Us

1. Introduction and Purpose

Titan Utility Services LLC (referred to herein as "Titan Utility", "we", "us", and "our") is committed to protecting the privacy and security of the personal information it may collect, use, share, and otherwise process. We also believe in transparency, and we are committed to informing you about how we treat the personal information that we collect and process.

This Policy describes our practices for handling personal information collected when you:

  • Visit our websites at https://titanutility.net or https://titanutility.shop (collectively the "Site"), or any other websites, platforms, or online solutions that link to this Policy (collectively the "Services").
  • Use our e-commerce store at https://titanutility.shop, which is powered by Shopify.
  • Download and use our mobile application (Simple Texting), or any other application of ours that links to this privacy policy.
  • Engage with us in other related ways, including any sales, marketing, or events.

This Policy does not apply to: (1) information collected by Titan Utility that does not link to this Policy; (2) information collected by any third party, including through any application or content that may link to or be accessible from our Services; or (3) any information governed by other privacy policies or that otherwise link to a separate privacy notice instead of this Policy.

Questions or concerns? If you do not agree with our policies and practices, please do not use our Services. If you have any questions or concerns, please contact us at privacy@titanutility.net or call 1-800-496-7223.

2. Information We May Collect

We may collect the following types of personal information from you for the purposes listed below. The information we collect depends upon the nature of our relationship, the Services you use, the method you communicate with us, and the purpose of your interaction with us. We collect this information from you, from third parties such as social media sites and third-party data sources, and passively through tools like cookies.

Contact Information

When you visit or use the Services, we may collect contact information that you choose voluntarily to provide, such as your first and last name, email address, mailing, billing, and shipping addresses, and telephone number.

Account Information

When you create an account through our Site or our Services, we may collect additional information such as your telephone number and a password that you voluntarily create to access certain areas of the Site.

Transaction Information

This may include information about your purchase of products, items viewed, added to cart, purchased, or returned, payment information, and billing and shipping addresses. We do not store your payment card information directly; our payment processors (including Shopify Payments and other processors) may store such payment information subject to their own privacy policies and terms.

Device and Usage Information

When you visit or use the Services, we and other third parties may automatically collect certain usage or network activity information from your browser or mobile device, which includes the date and time of your visit, your Internet Protocol (IP) address or unique device identifier, your operating system, domain server, your browser type, responses to advertisements on sites where we advertise, access time, cookies, and data about which pages you visit.

Cookies and Similar Technologies

We may use cookies, pixels, and similar technologies as described in the "Cookies and Similar Technologies" section of this Policy.

Geolocation Information

This may include the IP address or other location information transmitted by a mobile or other device (depending upon your settings) when you interact with the Services.

Social Media Information

This may include name, username, email address, or other profile information in connection with your social media account that we may collect if you connect with us through a third-party social network or other websites.

Communications Data

If you contribute to the Services, provide us with feedback, ask us questions, or otherwise communicate with us, we will collect your contact information, the subject matter of your message, and any content or other information that you choose to provide.

Professional Data

This includes data you exchange with us as a candidate for a job position, including a resume, references, referrals, qualifications, education, and prior job history.

Application Data (Simple Texting and Other Apps)

If you use our mobile application(s), we also may collect the following information if you choose to provide us with access or permission:

  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out, you may turn them off in your device's settings.

Other Information

Other information that you voluntarily share with us to facilitate use of the Services, which is not specifically listed here, will be used in accordance with this Policy, as otherwise disclosed at the time of collection, in accordance with our applicable agreement with you, or to the extent necessary for providing the Services. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

3. How We May Use Your Information

We may use the information described above for the following purposes, or as otherwise permitted by law:

  • Providing Our Services To You. We use your information to provide our Services to you; to serve you the content and functionality you request; to process payments, fulfill orders, arrange shipping, manage returns, and remember your shopping preferences; to communicate about our Services and respond to your feedback, requests, questions, or inquiries; to enhance your experience; and to ensure the privacy and security of our Services.
  • Operating Our Business. We use your information to operate our business, conduct due diligence, obtain or maintain insurance coverage, enforce our terms and conditions, comply with contractual obligations, mitigate risks to privacy and security, maintain our databases and back-ups, and manage our relationships with you.
  • Communicating With You. We use your information to contact you directly by mail, telephone, email, or other electronic messaging service; to keep records of our communications; to determine user interests; and for usage analytics purposes.
  • Marketing and Advertising. We use your personal information to send promotional communications and show you online advertisements based on items you previously purchased or viewed, subject to your communication preferences.
  • Security, Fraud Prevention, Legal, and Compliance. We use your information to authenticate your account, provide a secure payment experience, investigate possible fraudulent or illegal activity, enforce our agreements with you, comply with applicable laws, and establish, exercise, and/or defend legal rights.
  • Developing Insights. To develop insights based on your transaction data, other financial data, and data from other sources, to help provide Services and a better experience to you.
  • Managing Business Relationships. To transact business, manage our business relationships with you, enforce our Terms of Use, and conduct due diligence.

We may also use your information to accomplish any other purpose related to or ancillary to the purposes described in this Policy, for which your personal information was provided to us, or for which we have a legal basis under applicable law. We may create, disclose, and otherwise use information as de-identified or aggregated data, which, upon aggregation and de-identification, are no longer treated as personal information subject to this Policy.

4. How We May Disclose Your Information

We may disclose or share your information in the following contexts, or as otherwise permitted by applicable law:

Shopify and E-Commerce Service Providers

Our e-commerce store at titanutility.shop is hosted by Shopify. Information you submit to the store will be transmitted to and shared with Shopify and other third-party vendors who perform services on our behalf (e.g., payment processing, fulfillment, and shipping). Shopify may use this information to provide and improve the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.

Service Providers

We may share your personal information with third-party service providers who perform a variety of functions on our behalf for the purposes described in this Policy, including development, administration, and maintenance of the Services; technical support; security; marketing; customer service; data processing; and other legitimate purposes permitted by law. We may also disclose personal information to our analytics vendors and partners to develop aggregate analytics and business intelligence for our advertising and marketing purposes.

Corporate Affiliates

We may share your personal information with our subsidiaries or affiliates, and with their respective officers, directors, employees, accountants, attorneys, and agents.

Business Transfers

If we sell, transfer, or otherwise share some or all of our assets in connection with a merger, reorganization, liquidation, dissolution, bankruptcy, or sale of assets, we may disclose your personal information as part of the assets transferred as a result of the transaction.

Business and Marketing Partners

We may share your information with our business partners to offer you certain products, services, or promotions. Depending on where you reside, you may have a right to direct us not to share information for targeted advertising.

Legal Process and Defending Legal Claims

We may disclose personal information as required by law, court orders, subpoena, or other legal process, including to respond to any government or regulatory requests, or if we reasonably believe such action is necessary to comply with the law.

Necessary Disclosure

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Titan Utility, our customers, or others, including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Professional Advisors

We may share your personal information with our attorneys, accountants, and/or other fiduciaries and consultants that need access to your information to provide operational or other support on our behalf.

With Your Consent or at Your Direction

We may ask, from time to time, if you would like us to share your personal information with other unaffiliated third parties who are not described elsewhere in this Policy.

De-identified or Aggregated Data

We may use and disclose de-identified, aggregated, or pseudonymous data. We take reasonable measures to ensure that de-identified data cannot be associated with a natural person. We publicly commit to maintaining and using the information in de-identified form and not attempting to re-identify it.

5. Cookies and Similar Technologies

Cookies

A "cookie" is a small file created by a web server that can be stored on your device (if you allow) for use either during a particular browsing session (a "session" cookie) or a future browsing session (a "persistent" or "permanent" cookie). Local stored objects (or "flash" cookies) are used to collect and store information about your preferences and navigation to, from, and on a website. First-party cookies are set by the website you are visiting and can only be read by that site. Third-party cookies are set by a party other than that website. If you block all cookies, certain functionalities on our Site may not work.

Other Similar Technologies

In addition to cookies, other automatic data collection technologies such as Internet tags, web beacons, pixels (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.) can be used to collect data as you navigate through and interact with a website.

What Cookies and Similar Technologies Do We Use and Why?

We use certain cookies and similar technologies to operate the Site, to measure and track how you interact with the Site, to ensure privacy and security, to enhance your experience, to provide interest-based advertising, and to perform usage analytics. The cookies and similar technologies used on the Services include the following categories:

  • Essential. Essential cookies are necessary for basic features and functionality of the Services. Without these cookies, the Services will not perform properly.
  • Functionality. Functionality cookies help us customize content on the Services based on your preferences, such as remembering your username or the region you are in.
  • Analytics and Performance. We use analytics and performance cookies to collect information about how you use the Services, including which pages you go to most often and whether users receive error messages.
  • Advertising. Advertising cookies and similar technologies are used to understand your interests, tailor marketing to you, and provide a more personalized service. We may share this information with third-party advertising platforms.

Third-Party Digital Tracking Technologies

We also use, or may use, third-party digital tracking technologies for analytics, advertising, measurement, attribution, remarketing, and other purposes, including:

  • Google Analytics. Where you have explicitly consented or have not disabled third-party advertising cookies, we use Google Analytics to collect and process statistical data about the number of people using the Services and to better understand how they find and use the Services. You can opt out by installing the Google Analytics Opt-out Browser Add-on or visiting Google's Ads Settings.
  • Google Tag Manager. We may use Google Tag Manager to manage website tags. The tool itself does not use cookies and does not register identifiable data. It is subject to the Google Privacy Policy.

How Can You Opt-Out from Interest-Based Advertising?

Some advertising networks we use for these purposes may be members of the Digital Advertising Alliance ("DAA") or the Network Advertising Initiative ("NAI"). Please visit the following resources to opt out of personalized advertising:

Please note that if you opt out, you may still receive online advertising from us, but it will not be tailored to your interests. Your opt-out applies only to the web browser you use, and you must opt out of each browser on each computer you use.

Choices About Cookies

Most web browsers are set by default to accept cookies. You may set your browser to refuse all or some types of cookies or to alert you when cookies are being stored, or adjust your cookie preferences using the consent banner on our Site. You can also block tracking cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, DuckDuckGo, Ghostery, or uBlock Origin.

Do Not Track

Most web browsers and some mobile applications include a Do-Not-Track ("DNT") feature. At this stage, no uniform technology standard for recognizing DNT signals has been finalized, so we do not currently respond to standard DNT browser signals.

Opt-Out Preference Signals (Global Privacy Control)

We recognize and honor opt-out preference signals sent through browser- or device-based technologies, such as the Global Privacy Control (GPC), in accordance with applicable privacy laws. If your browser or device is configured to send an opt-out preference signal (such as GPC), we will treat that signal as a valid request to opt out of the sale or sharing of your personal information and/or targeted advertising for the specific browser, device, or user associated with the signal. To learn more or activate a signal like GPC, visit https://globalprivacycontrol.org.

6. Chatbot Interactions

We use chatbots to help provide customer service and support, including through the use of a virtual assistant. If you use our chatbot service, we will collect any personal information you provide to us. We will also create and store a transcript of your chat interaction, which will be shared with and stored by our third-party service provider that supports the chatbot service. We use these transcripts for quality control, customer service, fraud prevention, and security.

7. Retention of Personal Information

We retain and use your information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our services, and to enforce our agreements.

We take reasonable steps to delete the personal information we collect when: (1) we have a legal obligation to do so; (2) we no longer have a purpose for retaining the information; or (3) if you ask us to delete your personal information, unless we determine that doing so would violate our existing legal, regulatory, dispute resolution, contractual, or similar obligations.

When we delete personal information, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it. To the extent permitted by law, we may retain and use anonymous, de-identified, or aggregated information for performance reporting, benchmarking, and analytic purposes.

8. Security and Protection of Personal Information

We recognize the importance of safeguarding your personal information and endeavor to maintain reasonable and appropriate physical, technical, and organizational safeguards to protect your personal information against accidental loss and unauthorized access, use, alteration, or disclosure.

While our security measures seek to protect your information in our possession, no security system is perfect, and no data transmission is 100% secure. Transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

9. Your Rights and Choices Regarding Personal Information

Please use the "Contact Us" details provided at the end of this Policy to exercise your rights and choices. If you would like to manage, change, limit, or delete your personal information, or no longer wish to receive communications from us, you may submit a request via the Contact Us details at the end of this Policy. We honor such requests when required to do so under applicable law.

Email Opt-Out

If you no longer wish to receive communications from us via email, you may opt out by clicking the "unsubscribe" link at the bottom of our emails or by contacting us at privacy@titanutility.net.

Cookies

You may set your browser to refuse all or some browser cookies, alert you when cookies are being sent, or adjust your cookie preferences using the cookie consent banner, if available.

Accuracy and Updating Your Information

Our goal is to keep your personal information accurate, current, and complete. If any of the personal information you have provided to us changes, please update it in your account profile, or let us know via the Contact Us details at the end of this Policy.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you may do so by contacting us. Upon your request, we will deactivate or delete your account. However, we may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce legal terms, and/or comply with legal requirements.

10. Individual Rights

In addition to the California Privacy Rights described in Section 14, to the extent you are a resident of certain U.S. states with comprehensive state privacy laws, you may be eligible for one or more of the following consumer rights where authorized by applicable U.S. state privacy laws. Please note that these rights do not include information about job applicants, employees, and other personnel.

  • Right to Access. You have the right to confirm whether we are processing your personal information and to receive a copy of such information in a portable format.
  • Right to Correct. You have the right to request that we correct any inaccurate personal information that we have collected about you.
  • Right to Delete. You have the right to request that we delete the personal information we have collected about you, subject to certain conditions and exceptions.
  • Right to Opt-Out. You have the right to opt out of targeted advertising, profiling, the sale or sharing of your personal information. We do not have actual knowledge that we sell personal information of minors under 16 years of age.
  • Right to Non-Discrimination. You have the right not to be discriminated against for exercising any of your rights under any applicable U.S. state privacy laws.
  • Right to Appeal. To the extent applicable state privacy laws provide such rights, you may appeal our denial to act on your consumer rights. Please submit any appeal requests via email to privacy@titanutility.net.

How to Exercise Your Consumer Rights

You may submit a request to access, delete, or correct your information by:

You may submit a request to opt out of targeted advertising, profiling, or the sale or sharing of your personal information by:

  • Emailing privacy@titanutility.net with the subject line "Do Not Sell or Share My Personal Information";
  • Submitting a State Privacy Rights Request Form on our website; or
  • Calling 1-800-496-7223.

We may be required to collect certain personal information for the purposes of verifying your identity before fulfilling your request. We may deny or fulfill a request only in part based on our legal rights and obligations.

11. Third-Party Websites

This Policy only applies to the Services and does not apply to any third-party websites or applications. The Services may contain links to, and media or other content from, third parties. These links are to external resources and third parties that have their own privacy policies. We cannot (1) guarantee the adequacy of the privacy or security practices employed by or the content provided by any third parties or their websites, (2) control third parties' independent collection or use of your information, or (3) endorse any third-party information, products, services, or websites that may be reached through embedded links on the Services.

Please note that our e-commerce store at titanutility.shop is hosted by Shopify, Inc. When you transact on our Shopify store, your information is also subject to Shopify's Privacy Policy.

12. Children's Privacy

The Children's Online Privacy Protection Act ("COPPA"), as well as other data privacy regulations, restrict the collection, use, or disclosure of personal information from and about children on the Internet. Our Services are not directed to children under the age of 18, nor is information knowingly collected from children under the age of 18. If you are under 18, please do not use or provide any information on the website or through our Services. We do not knowingly sell or share the personal information of individuals under 16 years of age.

If we learn that we have collected or received personal information from a child under the age of 18 without a parent's or legal guardian's consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you believe we might have any information from or about a child under the age of 18, please contact us at privacy@titanutility.net.

For more information about COPPA, please visit the Federal Trade Commission's website at: https://www.ftc.gov/.

13. Updates and Changes to This Policy

We may add to, change, update, or modify this Policy from time to time. Should this Policy change, we will post all changes to this Policy on this page, and any such changes will be effective immediately upon posting. We may also, in our discretion, notify you of changes via email. The date on which this Policy was last modified is identified at the beginning of this Policy.

Your continued use of the Services after the "Last Updated" date will constitute your acceptance of and agreement to such changes. If you do not agree with this Policy and our practices, you should not use the Services.

14. California Residents

The following supplements the information contained in the Policy, applies solely to all natural persons residing in the State of California ("Consumers"), and is intended to comply with our obligations under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, and its implementing regulations (collectively referred to as the "CCPA"). Any undefined terms used in this Section shall have the meanings ascribed to them in the CCPA.

Notice at Collection

We collect the following categories of Personal Information from California consumers:

Category Examples Collected
A. Identifiers Real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, account name. YES – We do not sell this category. We share it with advertising, analytics, and marketing partners for cross-context behavioral advertising.
B. Personal information (Cal. Civ. Code § 1798.80(e)) Name, contact information, education, employment, employment history, and financial information. YES – We do not sell or share this category.
C. Commercial information Transaction records, purchase history, financial details, and payment information. YES – We do not sell or share this category.
D. Internet or other similar network activity Browsing history, search history, information regarding a consumer's interaction with an internet website, application, or advertisement. YES – We do not sell this category. We share it with advertising, analytics, and marketing partners for cross-context behavioral advertising.
E. Geolocation data Device location derived from IP address or other signals. YES – We do not sell or share this category.
F. Professional or employment-related information Business contact details or job applications in order to provide our services or process a job application. YES – We do not sell or share this category.
G. Sensitive personal information Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, passwords, or credentials allowing access to an account. YES – We do not sell or share this category. We only collect Sensitive Personal Information for legitimate business purposes.

Exclusions from Personal Information. Personal information does not include: (1) publicly available information or lawfully obtained, truthful information that is a matter of public concern; (2) consumer information that is de-identified or aggregated; or (3) information excluded from the scope of the CCPA.

Categories of Sources

We collect the personal information in this Policy directly from you when you provide it to us, automatically as you navigate through our Site or Services (including our Shopify store), and from our business partners, as applicable.

Business and Commercial Purposes for Collecting

We have collected the categories of Personal Information listed above for the purposes identified in "How We May Use Your Information" (Section 3) of this Policy.

Categories of Personal Information Sold or Shared

We may Sell or Share the following categories of personal information:

  • Identifiers
  • Internet or other similar network activity
  • Geolocation data

We do not Sell or Share Personal Information we know to be under 16 years of age.

California Consumer Rights and Choices

The CCPA provides Consumers with specific rights regarding their Personal Information:

  • Right to Know. You have the right to request that we disclose Personal Information that we have collected, sold, or shared about you, including the categories of information, the categories of sources, the business or commercial purposes for which it was collected, and the categories of third parties with whom we share it.
  • Right to Delete. You have the right to request that we delete any Personal Information that we have collected, sold, or shared about you, subject to certain exceptions.
  • Right to Correct. You have the right to request that we correct inaccurate Personal Information that we maintain about you.
  • Right to Opt-Out of Sale/Sharing. You have the right to direct us to stop Selling or Sharing your Personal Information to third parties.
  • Right to Limit. In certain circumstances, you have the right to limit the use and disclosure of Sensitive Personal Information. Our use of Sensitive Personal Information is solely for Business purposes.
  • Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits California residents who are users of our Site to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose your personal information for direct marketing purposes.

How to Submit Requests

You may submit a Request to Know, Request to Delete, or Request to Correct by:

  • Calling us at 1-800-496-7223; or
  • Emailing privacy@titanutility.net with the subject line "State Privacy Rights Request."

You may submit a Request to Opt-Out of Sale/Sharing by:

Verification Procedures

We are required by the CCPA to verify the identity of individuals who submit a Request to Know, Request to Delete, or Request to Correct. We will confirm receipt of a request within ten (10) business days and respond within forty-five (45) calendar days; if necessary, we may take an additional forty-five (45) calendar days and will notify you of the extension. We do not charge a fee to process or respond to your verifiable Consumer request unless it is excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to make a request on your behalf. We require the authorized agent to provide proof that the Consumer gave the authorized agent signed written permission to submit the request, and we may also require you to directly confirm with us that you provided the authorized agent with permission.

15. Contact Us

For more information, or if you have any questions or concerns regarding this Policy, or to exercise any of your rights, you may contact us using the information below. Please note that if your communication is sensitive, you may wish to contact us by postal mail.

Titan Utility Services LLC
14146 Hwy 1064
Tickfaw, LA 70466
United States

Email: privacy@titanutility.net
Phone: 1-800-496-7223

To request to review, update, or delete your personal information, please visit https://titanutility.net or contact us using the information above.